bikesapp guarantees my new vehicles’ entry into service according to manufacturer expectations by means of a procedure. I have access to a digital user manual, a timeline of maintenances and the possibility of incorporating all documents relative to the maintenance of my mobility product. Thanks to a geo-tracking system, I can view all dealerships around me using the Bikesapp services.
Download and use are free (excluding paid options)
Download the Bikesapp application free on application stores (Apple and Google), then fill-in all required fields, the user must accept the General Terms and Conditions (available on Bikesapp.fr)
On the day of delivery of my New Vehicle, launch the app, press take delivery, present the Qrcode that appears to my dealership, who will scan it, let the app guide you while paying attention to the information given (Confirm the points mentioned on my Smartphone, this confirmation will be worth signing)
In the “my garage” menu, I can find the photo of my vehicle (not contractual), I can access the user manual provided by the manufacturer, the registration of the vehicle, the chassis number and the end of warranty date, in one click.
Once you have got to grip with the app, go to my garage and add events with the “+” sign for manufacturer inter maintenance events and with the pen for the manufacturer maintenance events. I can enter text and scan documents (invoices etc.)
home page, bugger menu in the top left (click on the chosen dealership, the information appears)
If you know the name of the shop you are looking for, enter the first letters, the name of the shop will appear
Data is stored in France at OVH and protected by a complex architecture and anti-hacker systems
Our confidentiality charter guarantees the non-disclosure of your data in addition to the new Data Protection Regulations
The manufacturer, who must guarantee the mobility product for a period of 1 to 2 years and be able to contact you in the case of a recall campaign, the dealership who knows you as a customer, and the company P.H.I. as administrator of the application
Only the company P.H.I. could have access to your uploaded documents
Only the manufacturer can have access to the ratings and comments left by customers provided they have subscribed to the Bikesapp option (it is not a Google type rating)
No, the app is intended to ensure that it is the person who will use the product that is at the dealership on the day of delivery
If you change your device but keep your number, you can recover your data on your new smartphone, your account is linked with your mobile number
In this case it is advisable to contact the company P.H.I. to obtain the necessary explanations to transfer the data
My dealership will use its own device to deliver my New Vehicle, the process is the same, I will not have access to Bikesapp services
Not in the immediate future, this is currently under study at Bikesapp
I have the choice not to have my vehicle delivered via the the Bikesapp application, in this case, my dealership will use their own smartphone for the delivery in my necessary presence. I will validate the checklist at the same time as the dealer, at the end of delivery I will not have access to the available services (timeline, geo-tracking etc.)
Not in the immediate future, this is under study at Bikesapp
Yes in the bugger menu, contact us, during office hours Monday – Friday for the moment
Each Bikesapp user can unsubscribe at any time by sending an email to Bikesapp at email@example.com, the data (personal and vehicle) will be overwritten permanently without possibility of recovering data, this action is at the initiative of the customer and is irrevocable
Ideally via the firstname.lastname@example.org email, you will receive an answer within 48H
Bikesapp optimises the traceability of products that transit through my sales outlet (motorcycles, bikes, Electric bicycles, scooters)
The supplier is notified instantly if a product is received with a defect. I have a preparation and delivery check list according to the manufacturer’s expectations. My back office enables me to controle and manage my history brand by brand.
You are distributing a brand that has chosen to use Bikesapp services. Here is how to implement the services
A sales outlet manager needs to be defined (usually the manager, the director, the sales manager)
You must recover your username and password from the manufacturer who deploys the service in the outlets (of which you are part)
Download Bikesapp pro on at least one device (iOS or Android) in the sales outlet
You have to log in the back-office for the first time (web) with your username and password (always the same ones provided by the manufacturer)
The manufacturer bears the cost of the service unless otherwise specified by the latter
On Google or Apple stores, downloading is free
I use a username and a password (provided by the manufacturer)
Sign in on the Bikesapp Pro app
Product reception: in the menu Receiving a vehicle, scan the bar code at the checkout or type the chassis number in upper case
Follow the procedure, check the packing NTR or Damaged, photo, comments
product control: NTR or damaged = photo comments
The vehicle will be in Blocked status in your back-office and that of the manufacturer, an email informs the manufacturer’s customer service. They will therefore aware of the difficulties encountered in the outlet, and can repare the fix pending your requests through the usual procedures
In the menu Prepare a vehicle, scan the bar code under the seat or scan on the back-office screen (backup Qrcode)
The specific checklist will appear, follow and confirm the steps until the end
In the menu Deliver a vehicle:
Scan customer smartphone Qrcode
Scan vehicle bar code (or back-office backup Qrcode)
Follow the administrative and technical process
End of delivery comment
A customer can ask not to be delivered via the application (the customer has not created his account on Bikesapp), in this case I use the same process as with a customer without a smartphone
No, the app automatically declares the commissioning and sends the customer account data to the manufacturer
In my back-office I can access all the history of reception, preparation and delivery
Yes, the service is at the initiative of the manufacturer, he has access to double the information in his back-office
Yes, in your back-office, in the User menu, New, you can create a login and password
Yes, in the User menu, delete
No, their username and password do not allow this, they can only use their device to receive, prepare and deliver.
Via a secure service that uses the Web, there is no Bluetooth connection between the devices
Yes, click on the small lock (with the authorisation of the sales outlet manager who is the only one with access to this functionality in their back-office)
No, it is not possible to prepare a blocked vehicle, only the sales outlet manager has this prerogative with their Username and password in the back-office
No, the manufacturer cannot unblock a blocked vehicle, only the sales outlet manager or a person with their back-office login details can do so
Yes, you will appear in the geo-tracked list from the referencing of your sales outlet.
Yes, with different usernames and passwords (provided by the different manufacturers)
Yes, you can make a request via the Bikesapp hotline or the contact box
Yes, in the Deliver a vehicle menu, new customer, follow the procedure, everything happens on your dealership device (the checklist is identical to a double smartphone delivery, the customer does not access any Bikesapp services)
You may have forgotten to deliver a vehicle with the application, to update the inventory in the back-office, you can deliver a vehicle administratively, by using the customer without smartphone function, then, follow the different steps.
Please note that the customer will not have his vehicle in his garage thereafter.
From your manufacturer, via the Bikesapp contact page, via the Bikesapp hotline
Your username and password become inactive, you no longer have access to the Bikesapp history, as well as the employee profiles created in your dealership.
Use the Bikesapp contact page or the hotline, our teams will record your proposal and transfer it to the right people.
I can visualise the complete activity of my network (without any boundaries) for which I can find all vehicle histories by vehicle in my back-office.
I have data available (according to selected options) to continuously improve my network (sales or after sales).
Product commissioning is instantaneous (subject to setting up the link to your CRM) Bikesapp ensures reliable feedback of consumer data
A reseller can be multi-brand and each brand can subscribe to Bikesapp services, activities by brand are differentiated
Bikesapp can offer a (optional) multilingual hotline service (in 12 languages) to answer first level technical questions, transfer of customer requests within 24 hours